Warehouse Supervisor

The Warehouse Supervisor is responsible for overseeing and managing the administrative functions related to warehouse operations. This role ensures that all tasks, such as inventory management, order processing, documentation, and reporting, are handled efficiently and accurately. Ensuring compliance with company policies, warehouse’s overall efficiency.

Inventory Management:

• Oversee inventory control processes, ensuring accurate record-keeping and reporting.
• To manage and control the stock of finished goods, raw material, packaging, semi-finished goods.
• To ensure that all concerned quality system procedure is followed as directed under the quality system.
• To ensure health & safety rules are observed, especially to prevent any fire risks / robbery / unhealthy behavior.
• To maintain warehouse in neat, tidy, good and safe condition.
• To provide supervision and training to all warehouse staff according to their functions and skills.
• To control the disposal of waste and make sure that it is in line with Sika’s and legal requirement.
• Coordinate with warehouse staff to manage stock levels, replenishment, and cycle counts.
• Ensure timely and accurate input of inventory data into the system.
• Address discrepancies in inventory and work with relevant teams to resolve issues.

Order Processing and Documentation:

• Manage order processing activities, including receiving, processing, and dispatching orders.
• Ensure that all shipping and receiving documentation is completed accurately and timely.
• Oversee the preparation of shipping documents, invoices, and packing lists.
• Maintain records of orders, returns, and inventory movements.

Reporting and compliance:

• Prepare and analyze reports on inventory levels, order fulfillment, and back-office operations.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Monitor and audit processes to identify areas for improvement.
• Work closely with related person to implement new policies and procedures.

Customer Service:

• Address and resolve any customer inquiries or issues related to back-office operations.
• Collaborate with the sales and customer service teams to ensure customer satisfaction.
• Ensure prompt and accurate communication with internal and external stakeholders.

System and Process Optimization:

• Identify opportunities to improve processes and enhance operational efficiency.
• Work with IT and other departments to implement and maintain warehouse management systems.
• Ensure that all processes align with overall warehouse objectives.